Shipping and Returns

US Orders
UPS shipping to the 50 U.S. states and the U.S. territory of Puerto Rico is FREE for orders totaling $200 after discounts. Orders totaling less than $200 will incur a $7.50 shipping charge. If drop-shipping, there is an additional $5 fee, which does not appear in the shopping cart during checkout. Upgrades to UPS Second Day or Next Day are available.

International Orders
International shipping charges that appear in the shopping cart are automatic estimates only, and may significantly differ from actual shipping costs. Once your order is successfully placed online, please call or email us for shipping information on your order. We do not offer estimates for duties your shipment may incur, which are your responsibility. All international orders are conditioned upon compliance with all applicable United States export laws, rules and regulations (“Export Laws”) and any applicable import laws, rules and regulations of the country where the order is to be shipped (“Import Laws”). If any order requires a license, permit or other approval under the Export Laws, we may decline to fill the order. You may not make any disposition of any products other than to the country of destination specified on your order. By placing your order you represent and warrant that neither you, nor any of your affiliates, are prohibited parties under the Export Laws or otherwise subject to sanctions of the United States government.

Important Note about Customs: Please investigate your country’s rules and procedures before ordering. When placing an order for delivery outside of the United States, you are considered the importer of record and must comply with all applicable Import Laws. It is your responsibility to know what may be legally imported into the country of delivery. You are solely responsible for complying with all applicable Import Laws and for timely obtaining and maintaining any required import license, permit or approval necessary to import any products into the country of delivery and any other required governmental authorization (“Import Approval”) and the payment of any required fees, duties, customs charges, taxes, tariffs, levies or other charges necessary to import the products into the country of delivery (“Import Charges”). We cannot be responsible for problems your order may encounter with your country's Import Laws or Customs officials. We are not responsible for orders confiscated or stopped by Customs, or duties or other Import Charges that your shipment may incur or any delay, denial, revocation of any required Import Approval. If your package is stopped, confiscated, quarantined or returned by Customs, you will not receive a refund and your account will not be credited shipping and handling charges.

International Agreement: By placing an order with us, you agree to comply with all applicable Import Laws and that NutriCology is not responsible for international duties or taxes or other Import Charges on your order, or for problems, delays or confiscation of your order by the Customs authorities in the country of delivery. You agree that if your package is returned by the applicable Customs authorities to NutriCology or is confiscated by the applicable Customs authorities, you will not receive a refund and your account will not be credited shipping and handling charges. You agree that your order will be shipped via UPS International Air and the shipping charges will be determined by the total weight of your order. You authorize NutriCology to ship your order, once payment has been received.

Heat Sensitive Products
We ship our heat sensitive products Next Day Air to insure quality and potency upon arrival. Customers who choose to have their products shipped otherwise agree to take full responsibility for the condition of the products they order. Shipping in a styrofoam cooler on ice incurs an additional $10.00 charge to the customer. Additional fees will NOT appear in the shopping cart. These products are only shipped on Monday and Tuesday, and Wednesday for orders received by 11 AM MST.

Shipped Next Day Air all year round:

BifidoLife 51910
Complete Digest™  57210, 57000
Gastro Flora 52460
LactoBlend    52780

Shipped Next Day Air from May 1-October 31:

Astaxanthin 6 mg 57510
Coenzyme Q10 with Tocotrienols 53460, 53470
CoQ-Gamma E 55930
CoQH-CF Ubiquinol 566070
Culturelle® (Lactobacillus GG) 73390
Delta-Fraction Tocotrienols 50 mg 55270
Delta-Fraction Tocotrienols 125 mg 56180, 56670
DHA 52630
EPA/DHA Pro 57460
EPA/DHA Pro Lemon 57500
EPO 51260
GLA Borage Oil 51320, 57220
GlucoFit™ 54500
Liposomal Zen 56810
Lutein 54600
Micro Liposomal C 56770
Nattokinase 36 mg 54750, 55100
Nattokinase 100 mg 55370, 55380
Oregano Oil 53850
Prostate Nutritional Support 54190
Phosphatidyl Choline 52240
Saw Palmetto Complex 50730
SkinGlow 54740
Super EPA 51250, 53870
Super B Vitamins 50340
Tocomin SupraBio® Tocotrienols 100 mg    56740, 56741
Tocomin SupraBio® Tocotrienols 200 mg 56750, 56751
Vitamin D3 Complete 56380, 57240
Vitamin D3 Complete 5000 57260

Cold Sensitive Products
The following products are "freeze sensitive" and will be shipped 2nd Day Air. These products will be shipped in a Styrofoam cooler to prevent the liquids from freezing.

Shipped 2nd Day Air November 1 through April 30:

Magnesium Chloride Liquid 8 oz.    50320
Selenium Solution 8 oz. 50120
Selenium High Dose Drops 57380

Returns
If during the first 60 days after you order your product, you wish to return it, please Contact Us to request a Return Authorization (RA) number. Please have your invoice number ready. All returns must have an RA number issued within 60 days of the invoice. All returned products must have a minimum of 13 months left on the expiration date. Expired products or products that have been opened or have open seals are not eligible for return. Returns may be subject to a 15% restocking fee. We do not refund shipping charges.

Discounts
For retail customers, the following quantity discounts are given based on the dollar amount of the order:
$150.00  20%
$100.00  15%
$50.00   10%

Price Changes
All prices are subject to change without notice.