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Home - Troubleshooting

   Troubleshooting

If your shopping cart empties unexpectedly after you placed items in it, you may need to tighten the SSL security on your browser. (If you are unable to SHOP or REGISTER at all, see below.)

The secure sockets protocol SSL 2.0 has been found to have security holes and will soon be disabled in all new browsers. We no longer accept it, so you may have to change your security settings, as follows:

Internet Explorer 6.X

  1. Open Internet Explorer.
  2. Select Internet Options from the Tools menu.
  3. In Internet Options dialog box select the Advanced tab.
  4. Scroll down and UNCHECK Use SSL 2.0.
  5. CHECK Use SSL 3.0.
  6. CHECK Use TLS 1.0.
  7. Click OK to close out.
  8. Hit Refresh.

Firefox 1.5

  1. Open Firefox.
  2. Select Options from the Tools menu.
  3. In Options dialog box select the Advanced tab.
  4. UNCHECK Use SSL 2.0.
  5. CHECK Use SSL 3.0.
  6. CHECK Use TLS 1.0.
  7. Click OK to close out.
  8. Hit Refresh.

If you are using an older version of one of these browsers, and steps similar to those above do not fix it, please upgrade your browser.


If you are unable to SHOP or REGISTER, it is probably because you have javascript disabled in your browser.

To remedy this, first try this:

In the “Authentication” box on the right side of the shopping cart, find the link "If Javascript is disabled in your browser click here", and click on it. Then try shopping or registering - usually this will allow you to complete registration and/or order.

If that doesn't work, you will need to enable javascript in your browser. See the next section.


How to Enable/Disable JavaScript in:
Explorer, Mozilla, Opera, Safari, Netscape, and AOL browsers.


Internet Explorer 3.X
  1. Select Options from the View menu.
  2. Click Security.
  3. Check Enable Java Programs.
  4. Click OK.
  5. Click Reload.
Internet Explorer 4.X
  1. Select Internet Options from the View menu.
  2. Click the Security tab.
  3. Click Custom.
  4. Click Settings.
  5. Scroll down to locate Scripting.
  6. Click Enable for Active Scripting.
  7. Click OK.
  8. Click Reload.
Internet Explorer 5.X
  1. Open Internet Explorer.
  2. Select Internet Options from the Tools menu.
  3. In Internet Options dialog box select the Security tab.
  4. Click Custom level button at bottom. The Security Settings dialog box will pop up.
  5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
  6. Click OK twice to close out.
  7. Hit Refresh.
Internet Explorer 5.X for MACOSX
  1. Open Internet Explorer.
  2. Select Preferences from the Explorer menu.
  3. Click the arrow next to Web Browser.
  4. Click Web Content.
  5. Under Active Content check Enable Scripting.
  6. Click OK.
  7. Click Refresh.
Internet Explorer 5 for MACOS9
  1. Open Internet Explorer.
  2. Select Preferences from the Edit menu.
  3. Click the arrow next to Web Browser.
  4. Click Web Content.
  5. Under Active Content check Enable Scripting.
  6. Click OK.
  7. Click Refresh.
Internet Explorer 6.X
  1. Open Internet Explorer.
  2. Select Internet Options from the Tools menu.
  3. In Internet Options dialog box select the Security tab.
  4. Click Custom level button at bottom. The Security settings dialog box will pop up.
  5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
  6. Click OK twice to close out.
  7. Hit Refresh.


Mozilla 1.X
  1. Open Mozilla.
  2. Select Preferences from the Edit menu.
  3. Click the arrow next to Advanced.
  4. Click Scripts & Plugins.
  5. Check Navigator beneath "Enable Javascript for".
  6. Click OK.
  7. Click Reload.

Opera 5.X
  1. Open Opera.
  2. Select Quick Preferences from the File menu.
  3. Make sure Enable Javascript is checked.
  4. Click Reload.
Opera 7.X
  1. Open Opera.
  2. Select Quick Preferences from the File menu.
  3. Make sure Enable Javascript is checked.
  4. Click Reload.

Safari Public Beta 2 for MACOSX
  1. Open Safari.
  2. Select Preferences from the Safari menu.
  3. Click Security.
  4. Check both Enable Java and Enable JavaScript.
  5. Close the window.
  6. Click Reload.

Netscape 3.X
  1. Select Options from the Edit menu.
  2. Click Network Preferences.
  3. Click Languages.
  4. Check both Enable Java and Enable JavaScript.
  5. Click OK.
  6. Click Reload.
Netscape 4.X
  1. Open Netscape.
  2. Select Preferences from the Edit menu.
  3. Click Advanced.
  4. Check both Enable Java and Enable JavaScript
  5. Click OK.
  6. Click Reload.
Netscape 4.X for MACOS9
  1. Open Netscape.
  2. Select Preferences from the Edit menu.
  3. Click Advanced.
  4. Check both Enable Java and Enable JavaScript
  5. Click OK.
  6. Click Reload.
Netscape 6.X for MACOSX
  1. Open Netscape.
  2. Select Preferences from the Edit menu.
  3. Click Advanced
  4. Check both Enable Java and Enable JavaScript for Navigator
  5. Click OK.
  6. Click Reload.
Netscape 7.X
  1. Open Netscape.
  2. Select Preferences from the Edit menu.
  3. Click the arrow next to Advanced.
  4. Click Scripts & Plugins.
  5. Check Navigator beneath "Enable Javascript for".
  6. Click OK.
  7. Click Reload.

AOL 3.0
  1. Click Prefs.
  2. Click Security.
  3. Check Enable Java Programs, if the box is blank, single click on it.
  4. Click OK .
  5. Click the browser's back button, once back, click reload.
AOL 4.0 and 5.0
  1. Click My AOL.
  2. Click Preferences.
  3. Click WWW.
  4. Click the Secutity tab.
  5. Click Custom.
  6. Click Settings.
  7. Scroll down to locate Scripting.
  8. Click Enable for Active Scripting.
  9. Click OK, then click the Reload button.
Note to AOL 4.0 & 5.0 users

When using the use AOL browser, you may get a Javascript error but, when using an external browser (i.e., Netscape or Internet Explorer) this does not occur. AOL uses compressed graphics by Default. This doesn't allow Java to work while browsing inside AOL. (Additionally, this makes photos you view on web pages look less than optimal.)

Do the following:
  1. Click My AOL.
  2. Click Preferences.
  3. Click the WWW icon.
  4. Click Web Graphics tab.
  5. Uncheck the box next to Use Compressed Graphics.
  6. Click OK Restart the computer.
Note that there are both 16-bit and 32-bit versions of AOL 4.0. Only the 32-bit version has full Java capabilites.
 
 

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