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US Orders
UPS Ground shipping to the 48 US contiguous states is FREE for orders totaling $200 (after discounts, no heat-sensitive items). Orders totaling less than $200 will incur a $7.50 shipping charge. Upgrades to UPS Second Day or Next Day are available. Shipping to Alaska or Hawaii is via UPS Air.

Phone: 1-800-545-9960
  1-510-263-2000 Worldwide
Fax: 1-800-688-7426
  1-510-263-2100 Worldwide
Email: See Contact Us
Cut-off Time
The daily cut-off time for orders is 11 AM California time. Orders placed after that time will be shipped the following business day. For instance, if a Next Day order is placed at 1 PM, it will ship the next business day and UPS will deliver it the business day after that. If it is placed at 10 AM, it will ship the same day and arrive the next business day. Please plan accordingly. If you have any questions about shipping your order, please contact Customer Service.
International Orders
International shipping charges that appear in the shopping cart are automatic estimates only, and may significantly differ from actual shipping costs. Once your order is successfully placed online, please call or email us for shipping information on your order. We do not offer estimates for duties your shipment may incur.
You will also need to complete the Agreement for International Customers. You will be prompted to do so when you complete your order, or, to complete it now, click here.
Important Note about Customs: Please investigate your country’s rules and procedures before ordering. We cannot be responsible for problems your order may encounter with your country’s Customs officials. We are not responsible for orders confiscated or stopped by Customs, or duties that your shipment may incur. If your package is returned by Customs, your account will not be credited shipping and handling charges.
Heat Sensitive Products
We ship our heat sensitive products Next Day Air to insure quality and potency upon arrival. Customers who choose to have their products shipped otherwise agree to take full responsibility for the condition of the products they order. Shipping in a styrofoam cooler on ice incurs an additional $10.00 charge to the customer. Additional fees will NOT appear in the shopping cart. These products are only shipped on Monday and Tuesday, and Wednesday for orders received by 11 AM California time. They ship “Signature Required”, or you can waive the signature and take full responsibility for the condition of the product upon arrival.

Shipped Next Day Air all year round:

51910 BifidoLife

52460 GastroFlora

52780 LactoBlend

51050 Saccharomyces boulardii

51130 Symbiotics with FOS

Shipped Next Day Air from May 1-October 31:

50130 AntiOx, Original

50150 AntiOx, Cysteine Free

50160 AntiOx, The New Cysteine Free

53710 Complete Heart II w/o Hormones

53560 Complete Immune (300 g)

53820 Complete Immune (900 g)

53580 Complete Nerve

73390 Culturelle™ (Lactobacillus GG)

76520 Culturelle® Probiotics for Kids

50560 Flax Seed Powder

56810 Liposomal Zen

56770 Micro Liposomal C

53850 Oregano Oil

50340 Super B Vitamins

Cold Sensitive Products
The following products are "freeze sensitive" and will be shipped 2nd Day Air. These products will be shipped in a Styrofoam cooler to prevent the liquids from freezing.

Shipped 2nd Day Air November 1 through April 30:

50120 Selenium Solution 8 oz.

50320 Magneisum Chloride 8 oz.


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